Complaints

If you wish to make a complaint please contact us at any time, regarding an appeal rejection and/or including queries about making payments regarding on-site payment methods, reporting malfunctioning equipment, and/or damaged signs.

Please submit your complaint by email to complaints@parkingprotection.co.uk, or in writing to:

National Parking Enforcement Ltd,
PO Box 3710,
Norwich,
Norfolk
NR7 7BT

Please allow 14 days for acknowledgement of your complaint and 28 days for resolution. If a complaint cannot be resolved within 28 days, we will notify the complainant with the reason why and the anticipated timescale for resolution.

To enable us to log and investigate your complaint, please ensure that you provide the following: your full name and address, Vehicle Registration (where applicable), Parking Charge Notice reference (where applicable), and the reason for your complaint.

If you are not satisfied with the outcome of the complaint and feel we have breached our Accredited Trade Association, the International Parking Community (IPC) Code of Practice, you will be invited to complain further to the IPC.